The ‘Ladies and Gentlemen’ of Al Bustan Palace, a Ritz-Carlton Hotel, have always stood apart for their commitment to customer service and offering their guests the very best experience possible.

As a testimony to their dedication to customer service, they were honoured by the Hotelier Middle East Awards 2019 held recently at the JW Marriott Marquis in Dubai, UAE.

While General Manager, Katrin Herz, was named General Manager of the Year, Mukhtar Al Maskari, Director of Loss Prevention won Safety & Security Person of the Year and Monirul Islam, the Hotel Gardner collected the award for Unsung Hero of the Year.

Commenting on the wins, Katrin Herz, General Manager of Al Bustan Palace, a Ritz-Carlton Hotel, said that it was a huge win and the team was privileged and honoured to effectively contributing to Oman’s reputation as “a must-visit destination and Al Bustan Palace, a Ritz-Carlton Hotel, as a leading venue for travellers.”

She also spoke about the awards and said, “The Hotelier Middle East Awards celebrate the achievements of the Ladies and Gentlemen who are often unseen by guests but are crucial to the success of the hospitality industry. Every day, without fail, from managers to support teams work together seamlessly to ensure everything in the hotel runs smoothly and guests enjoy an unforgettable stay from the moment they arrive.”

The Hotelier Middle East Awards, now in its fourteenth year, recognises hotel employees who ‘go the extra mile’ and encompasses a broad range of front and back of house roles from laundry managers to chefs, marketing experts to concierges and spa professionals to engineers. The winners were nominated by their colleagues and chosen by an independent panel.