BankDhofar, the leading financial institution in the Sultanate of Oman, has been awarded the ‘Best Banking Strategy’ award by The Banker Middle East. The award aims to honour outstanding banks and top performing financial institutions in the Middle East, and it reiterates BankDhofar’s commitment to lead the banking industry in Oman.
Commenting on the award, Abdul Hakeem Omar Al Ojaili – Acting CEO of BankDhofar – said: “This recognition comes as a result of our top management’s clear vision and focused efforts to achieve our strategic goals. Time and again BankDhofar stands out and proves to be the best – not only in customer experience but also in operations and business growth.”
Hani Habib Macki, AGM & Head of Strategy and Planning at BankDhofar, also added: “Over the years we have taken the long term strategy of BankDhofar very seriously. We have a dedicated department for strategy and planning for over 8 years now and we worked with the world top consultants to set up a robust strategic plan in line with the bank’s growth objectives. We partnered with reputed global consultancy firms such as Booz Allen and Boston Consultancy Group to ensure the best operational strategy is implemented with clear goals and objectives.”
Aspiring to be the best bank in the Sultanate and the wider Gulf area, BankDhofar is committed to provide the best banking experience, offering customised financial solutions as well as state-of-the-art products and world-class services. Today BankDhofar is one of the fastest growing banks in Oman, with a strong presence in personal and corporate banking, project finance and various initiatives that aim at contributing to the growth of the national economy and overall development across the Sultanate.
BankDhofar has been a pioneer in the local banking sector since its inception in 1990. The combination of the thorough vision of BankDhofar’s executive management, the comprehensive operational strategy that revolves around following best international banking practices and providing best customer experience, as well as commitment to community development and contribution to the growth of the national economy, placed BankDhofar at the forefront of best banks in the region.
Keeping customer experience and satisfaction as a key goal, BankDhofar continues to build on, strengthen and optimise its existing tools to better manage customer relations through the most appropriate channels. The bank aims to generate customer insight by leveraging analysis and understanding and managing of the different needs and requirements of customers nationwide.
