Muscat: In order to keep pace with the rapid developments in the sector and
continue to maintain a conducive work environment to keep its employees motivated, ahlibank held its quarterly staff meeting virtually. The meeting was chaired by Mr. Said Abdullah al Hatmi, CEO of the Bank, in the presence of all the bank’s employees across all branches in Oman.

The meeting reviewed the performance of the bank in the first quarter of 2021 and analyzed its key growth indicators and the latest trends in the banking sector. While promoting a positive work culture and reinstating the bank’s efforts in maintaining open channels of communication, the meeting provided a platform for employees from different branches and varying positions to voice their opinions and offer valuable insights pertaining to their areas of expertise. With an eye on expansion, the meeting reviewed ahlibank’s achievements in growing its branch network and highlighted the bank’s commitment to continuously enhance its infrastructural facilities while also working towards expanding its headquarters in Muscat. ahlibank’s state-of the-art headquarter attests to the bank’s dedication to providing an inspiring work environment for its employees. At the same time, it facilitates interconnectivity between all the branches and provides a central channel for all banking transactions. Aligning itself to the Bank’s overall roadmap for digital transformation, the meeting focused on the need to commit to employing modern and advanced technologies in the bank’s service system to ensure that all operations continue uninterrupted. The successful implementation of the bank’s business continuity plan and the introduction of a distant work system are a testament to the bank’s digital capabilities.

By enabling a remote work system during the COVID-19 crisis, ahlibank was able to ensure the safety of its employees while all its vital services to its customers remained uncompromised. While the bank continues to upgrade its digital capabilities, it also imparts the necessary training sessions to ensure that its employees are well-versed with the latest changes and reserve the skills to execute them efficiently. The success of this operation is reflected in the excellent customer service levels that ahlibank has been revered for.

On the sidelines of the meeting, Mr. Mohammed Al Mufargi, AGM Head of Human Resources
at ahlibank said, “ahlibank, represented by its management and leadership, pays great
attention to the welfare of its employees as they are the most valuable asset to the bank. We also believe that it is essential to acknowledge all our employees’ efforts as it is due to their unfaltering dedication that we have achieved several milestones. This meeting also gave us an opportunity to honour a number of employees who have completed 10 years of service at the bank and we thank them for their efforts.”

“Our quarterly meeting is critical because it gives our employees the assurance that our
communication channels will always remain open. It also gives our employees the opportunity to continuously assess their achievements, review the bank’s future plans as well as discuss potential concerns. At ahlibank, we understand the importance of creating a stimulating work environment that is characterized by harmony and team spirit.”
Mr. Al Mufargi added, “Despite the challenges and difficulties faced by the world in the past
period, the bank has remained steadfast in adhering to its principles of uninterrupted
communication with its employees. We have demonstrated utmost promptness in providing
digital solutions that ensure that our chain of communication is never compromised, especially in the exceptional circumstances imposed by the COVID-19 pandemic. Through a number of digital initiatives and innovative solutions we have made sure that our employees are able to effectively work remotely and continue their training programs to develop their careers. Our efforts have been reflected in the high levels of productivity and efficiency that our employees have thus demonstrated. By reducing the impact of the ill-effects of the pandemic, we have been able to maintain the quality of our services which has only further strengthened ahlibank’s position in the market.”

In order to maintain the highest level of competency amongst its workforce, the bank is
committed to developing solutions and mechanisms to promote employee development and
help them progress in their career. Considering employees as the bank’s core capital and key ambassadors of the brand, ahlibank believes that creating a culture based on trust, effective communication, appreciation and mutual respect is imperative to ensure sustainability. This helps in building a motivated workforce that is prepared to meet the challenges of a dynamic market while remaining dutiful in contributing their skills to the progress of the nation.