Bank Sohar was recently awarded the ‘Best Call Centre — Oman’ award from the Banker Middle East Product Awards 2015 from CPI Financial, Dubai, UAE. This award was attributed to the myriad positive changes that have arisen within the call centre as part of the Bank’s Customer Service Campaign launched in 2015.
In an effort to ensure high levels of customer satisfaction, Bank Sohar has ensured that the Call Centre is the platform of choice for advancing online response and related customer services; in turn providing a holistic banking experience for its customers given the convenience this channel provides and the human aspect of the interaction.
Talking about the good service of Bank Sohar, Rashad Ali al Musafir, Acting CEO of the Bank Sohar commented, “At Bank Sohar, we recognise that our main assets are our customers, forming an important pillar of our business, therefore we continually invests in our touch points to deliver a better banking experience for them. This commitment to excellence extends to the dedicated call centre where the Bank has invested in highly qualified and competent professionals to cater to our valued customers. We are dedicated toward excelling in all facets of customer experience by providing innovating products and services.”
This, together with the ‘Best Customer Service —Oman’ Award also received recently from CPI Financial earlier this month, highlight the market leading customer-service standards that Bank Sohar customers can expect.
This award marks the second recognition the bank has received in 2016, having won earlier the ‘Best Customer Service — Oman’ Award from the Banker Middle East
Product Awards 2015 from CPI Financial, Dubai, UAE.
The bank also received 16 local, regional and international acknowledgements in year 2015 comprising the ‘Best Financial Brand Oman’ by UK-based Global Brands Magazine (GBM),
“International Diamond Prize for Excellence in Quality 2015” Award from European Society for Quality Research (ESQR), ‘Best Customer Service Bank Oman 2015’ and ‘Best CSR Bank Oman 2015’ from UK-based International Finance Magazine (IFM), ‘Best Bank for Social Media Oman 2015’ from Global Banking & Finance Review, ‘Bank of the Year for Growth — Middle East’ Award from IAIR, ‘Excellence & Quality Award’ in Corporate Governance from UAE-based Tatweej Academy, ‘Finacle Client Innovation Award 2015’ from Infosys-Finacle, ‘Peak of Success Trophy’ for
Business Excellence from Texas-based World Confederation of Businesses (WORLDCOB), ‘Best Banking Performance’ Award at the fourth edition of the Al Roya Economic Award, ‘Golden Order of Merit in the field of CSR’ Award from UAE-based Excellence Awards Academy, ‘Best Straight Through Processing’ (STP) banks in Oman by Standard Chartered Bank, and the ‘Best Enterprise Award’ in the fields of quality and management from the Europe Business Assembly based in the UK.