In recognition of the state-of-the-art electronic banking service, Bank Muscat, the flagship financial services provider in the Sultanate, has won the Best Online Service in Oman award by Banker Middle East.
Marked by speed, convenience and security, the electronic banking channels, notably mobile banking, online banking and ATM/CDM network enable financial transactions anytime from anywhere.
Amjad Al Lawati, AGM – Cards & eBanking, said: “Bank Muscat is proud to be endorsed for the Best Online Service in Oman. Bank Muscat customers are increasingly moving to electronic banking channels, the preference being mainly due to factors such as the adaptive and flexible nature of services. The bank is focused on adding value and engaging customers through their preferred banking channels.”
The bank’s state-of-the-art mobile banking service has made banking truly mobile for the largest banking family in Oman who can bank 24/7 ‘anytime, anywhere’. Notably, the mBanking application works on most of the mobile phones and is customised for iPhones, Blackberry and Android based phones with simple icons and menus. The mobile banking service is available in both English and Arabic.
The mBanking services include real time bill payment and presentment facility for Oman Mobile, Ooredoo, OIFC; fund transfers across the world via the bank’s SWIFT network; speed transfer to India, the Philippines and Sri Lanka; mutual fund purchases; instant credit card bill payments; Zakat calculator and charity payments.
Customers also have the option to set up standing instructions for future dated and recurring transactions on mobile banking for most of the key services like bill payments, funds transfer and remittances.
Winner of the coveted His Majesty Sultan Qaboos Award for the Best Public eService, mBanking is Oman’s preferred mobile banking service with more than 410,000 registered customers.
Driven by the latest technological features offering a wide range of options, the enhanced online banking service helps Bank Muscat customers bank at convenience from ‘anywhere, anytime’. For people constantly on the move, the online banking service is a boon.
The simple-to-use 24/7 service is available in both English and Arabic at https://www.bankmuscatonline.com The online service is highly secure with multiple level of validations. Moreover, any third party transaction can only take place by authentication by the Bank Muscat Secure Token which makes the system very safe to use.
Retail customers are provided with an online registration facility so that the registration can be done by customers themselves without having to fill any forms. The online service facilitates fund transfers between own accounts, to third party accounts in Bank Muscat, to other bank accounts in Oman, international transfers and speed transfer to India.
For corporate customers, the online service provides total control of finance 24 hours-a-day. In addition to managing and transferring between own accounts as well as other accounts within Bank Muscat, corporates can also arrange for local and international transfers, bill payments, transfer of salaries, vendor payments and much more in a secure environment. Corporate customers can also specify an authorisation matrix for carrying out transactions, whereby initiators and authorisers for transactions can be defined.
Online bill payment facility covers instant inquiry and payment for utility services such as electricity, water, mobile, landline, internet and Bank Muscat credit cards. The service also provides instant mobile top-up facility for Ooredoo and Omantel service along with school fees payments.
ATM/CDMs form a pillar of customer service and Bank Muscat can proudly claim that its largest network of 650 ATMs, CDMs and Integrated ATM/CDMs spread across the country is the preferred choice. Being a member of OmanSwitch and GCCNet, customers from any bank in Oman, the GCC countries and from around the world can use Bank Muscat ATMs for their cash requirements.
Al Lawati added: “In step with the Sultanate’s e-Government initiative, Bank Muscat has been at the forefront, facilitating electronic payments. The bank enjoys an edge in electronic banking services in tune with the requirements of a young, tech-savvy generation. A keen perception of customer requirements enables Bank Muscat to develop products in line with the current and emerging needs to further increase efficiency.”