Helping organisations thrive in the digital age, data2cloud, has launched its cloud-based Contact Centre Solutions.

Being the first in Oman, these solutions offer seamless customer service communication through a variety of channels including phone, email, chat and social media; all on one easy-to-use tool. Running from the data centres in Oman and fully managed by data2cloud, these new cloud-based solutions are a convenient, and cost-effective answer to various business communications needs.

Monther bin Hamad Al Mamari, Chief Executive Officer at data2cloud, said, “Our line-up of data solutions cater to organisations of all sizes and have been designed to provide them with the competitive edge they need to thrive and prosper. Our new Contact Centre Solutions, will help businesses align their customer service capabilities, allowing them to switch seamlessly between communications channels and deliver a better and more efficient overall customer experience. Backed by data2cloud’s world-class infrastructure and Ooredoo’s reliable network, this is another way that we’re supporting the Sultanate on its digital transformation journey.”

Available as pay-as-you-consume, the Contact Centre Solutions are fully scalable and customisable to grow along with your business. Benefits also include minimum upfront investment, minimum hardware investment, dashboards and customer satisfaction tracking reports, easy integration with current systems at client side, and the provision of agents with 24/7 shifts.

Launched in 2015, data2cloud offers cutting-edge cloud services across Oman. As your local digital fortress, data2cloud uses Ooredoo’s reliable network and world-class infrastructure to give businesses the chance to further elevate their cloud operations with economical solutions and flexible consumption-based payment plans, backed by world-class Service Level Agreements. Other services include Cloud Drive, infrastructure, backup, monitoring, security, IoT, containers, email collaboration, and Backup and Disaster Recovery Service.