Ras Al Khaimah Economic Zone (RAKEZ) has recently organized its ‘Customers Come First’ webinar, one of the RAKEZ digital events designed to provide useful information and forum for discussions between RAKEZ and its clients during social distances.

Presented by Ryanne Van Der Eijk, RAKEZ Chief Customer Service Officer, the webinar has benefited SMEs and industrial clients through the incentives offered by RAKEZ to help them transform their companies in the face of the pandemic. That includes approvals, discounts, and flexible installation plans. In addition, RAKEZ also shared its new procedures that push towards improved ‘business ease,’ such as the reduction of physical presence and required documents through its digitized services. A Q&A session was also held to give the participants the opportunity to discuss their thoughts and questions.

“We are pleased with the turnout of our first webinar. It was productive as the insights and feedback of our clients are a source of inspiration and improvement for our customer journey. Having two-way, healthy conversations with our stakeholders has always been one of our efforts, and now more than ever, engagement in every way is essential to the survival of our business community, “said Ramy Jallad, CEO of the RAKEZ Group. “Our goal is to adapt our opportunities to the needs of our clients and to constantly develop our smart digital services for ease of business and social distancing.”