National Bank of Oman (NBO) has launched an interactive robot, the first of its kind in the Sultanate’s banking industry. The intelligent humanoid robot will perform a range of functions including greeting and recognising customers, assisting them in using the services of the bank, and providing answers to queries, it is set to showcase the bank’s forward-thinking approach, complementing its expanding digital portfolio.

The robot is the latest in a string of technological innovations NBO has introduced including contactless cards, digital on-boarding, and Badeel pre-paid cards for non-NBO customers. As a digital leader, the bank has also been recognised through a number of awards for innovation. In the last couple of weeks, the bank has been recognized as a finalist for the coveted Gartner Eye on Innovation EMEA Awards, and won the Best Innovation Centre by the Asian Banker Awards.