OQIC Insured, the retail arm of Oman Qatar Insurance Company (OQIC) announced the completion of an extensive off-site customer training module for all its front-line staff to support the recent launch of a complete new online platform which is a new way of offering personal insurance products to customers.
The training, which took place over the course of two weekends, was highly successful. Commenting on the rationale behind hosting the training, Ewen McRobbie, CEO of OQIC explained, “Being a customer-centric insurer, we know that the single most important factor in retaining customers is to keep them happy and satisfied. Our front-line Customer Service Agents are key in delivering this experience and hence we consistently focus on developing their skills and motivation”.
Speaking on this initiative, Frederik Bisbjerg, Executive Vice President MENA Retail, Qatar Insurance Company said: “It is important to keep everybody ‘in the know’ as we can clearly see our colleagues take pride and interest in enhancing their soft skills from the training. Albeit our new online platform is a convenient medium for buying or managing insurances, but the personal service and assistance will never fade away and it is the combination of online convenience and best-in-class personal service that is the reason for our current success.”
Bee Society orchestrated the training during the weekends with a focus on enhancing customer service to make sure participants sharpen their skills at handling customers in the best way, guaranteeing a highly satisfying experience.
Hamad Al Musallami, Manager Underwriting, OQIC Insured said, “When customers come to us after an unfortunate accident, many are upset and still affected by the loss. As an insurer, it is our duty to make sure that we handle the valid claim in a smooth and hassle free manner. This is where our service is truly tested and where we can show how we manage every customer’s expectation and their claims experience as smoothly and efficiently as possible.”