Stemming from its belief that customers and staff health is a priority, and inline with the directives of the COVID-19 Supreme Committee, Ministry of Health and Central Bank of Oman, BankDhofar has applied several preventive measures, for its staff and customers to avoid the wide spread of Coronavirus, including serving customers in certain branches only.

In response to the calls for practicing social distancing, which has proven to be one of the effective measures to combat the spread of COVID 19, BankDhofar has minimised the number of operating branches temporarily. Customers may visit BankDhofar’s website to know the details of opened branches. This decision comes as part of BankDhofar’s “Your Health is Our Priority” digital campaign, which was launched to spread awareness among customers and the public on the preventive measures to avoid the spread of Coronavirus. As part of the campaign, the Bank has distributed sanitizers in all operating branches of BankDhofar and all the ATMs and CDMs, to ensure that customers sanitize their hands before and after conducting any transaction.

Within the same campaign, BankDhofar encourages customers to stay safe by conducting their banking transactions 24/7 through Mobile Banking App, Internet Banking and ATMs & CDMs. The Bank offers a wide range of exclusive services which are available only with through its award-winning App. The services include; instant transfer to any Bank in the Sultanate around the clock, cardless cash, mobile top-up for all telecom providers in the Sultanate, increasing withdrawal limit to OMR 5,000, among other services.

Additionally, BankDhofar’s Cardless ATM Banking Service, which is the first of its kind service in the world, enables customers to conduct ATM transactions easily only by using their mobile numbers. Customers may also benefit from Tap and Transact through ATM service instead of inserting the ATM card. BankDhofar customers can access the financial services through a wide network of ATMs and CDMs around the Sultanate. The network includes 120 ATMs, 58 CDMs and 15 FFMs that work round-the-clock with highest ATM uptime in the Sultanate of 99.4%.

Internally, the Bank has taken preventive measures for the staff to prevent the widespread of Coronavirus. It has launched an internal campaign to spread awareness among its staff, on the healthy practices to be safe and to create a healthy work environment, and to avoid the widespread of COVID-19. As part of its commitment to practice social distancing, BankDhofar have reduced the number of employees working in offices, and it has activated working online from home, for the safety of the employees, their families and the community.