BankDhofar, as part of its concentrated efforts to enrich its customer experience, recently concluded a 7-week professional training programme for new branch staff. The training programme was conducted at the bank’s Training Centre and covered fundamental banking requirements, including customer service standards as well as products and sales techniques.
Hosam Qassim Al Jamali, Head of Learning & Development at BankDhofar, said: “Injaz is an exclusive comprehensive hands-on training programme that is designed in-house to equip our branch teams with the required knowledge and expertise needed to serve our customers. We see it as the blocks on which distinguished customer experience is built.”
“The 7-week programme is divided into engaged learning sessions and on-the-job activities. We followed a continuous assessment methodology where participants’ progress is evaluated at the end of each section. This ensures continuous feedback on progress and retention and gives us a chance to focus on particular issues that are relevant to the trainees’ progress,” added Al Jamali.
The training programme has been developed and delivered by experts at BankDhofar, and comes as part of the bank’s long-term training strategy that aims at enhancing staff performance in all branches. “The target is to enrich our customer experience and provide the best banking services and products,” he said.
Staff learning and development is one of the key pillars in BankDhofar’s operational strategy that revolves around following best international banking practices and providing excellent customer experience, as well as commitment to community development and contribution to the growth of the national economy.
To learn more, check out BankDhofar pages on social media: Facebook (www.facebook.com/BankDhofar), Twitter (@BankDhofar), Instagram (www.instagram.com/BankDhofar), or visit the official website www.BankDhofar.com or contact the call centre 24/7 on (+968) 24791111 for inquiries.
